Complaints involving credit cards
If you have a problem involving your credit card, first try to resolve it directly with the store or the credit card company. If that doesn’t work, you may want to file a complaint with your state’s attorney general or banking agency. You may also file a complaint with the federal agency responsible for enforcing consumer credit laws for your credit card company.
Credit cards issued by state banks that are members of the Federal Reserve System
Federal Reserve Consumer Help
PO Box 1200
Minneapolis, MN 55480
888-851-1920 (Phone)
877-766-8533 (TTY)
877-888-2520 (Fax)
Email: ConsumerHelp@FederalReserve.gov
www.FederalReserveConsumerHelp.gov
Credit cards issued by banks with “national” in the name or “N.A.” after the name
Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010
1 (800) 613-6743 (toll-free)
www.occ.treas.gov
Credit cards issued by banks with “national” in the name or “N.A.” after the name
Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010
1 (800) 613-6743 (toll-free)
www.occ.treas.gov
Credit cards issued by state banks that are not members of the Federal Reserve System
Federal Deposit Insurance Corporation
Consumer Response Center
2345 Grand Boulevard, Suite 100
Kansas City, MO 64108
1 (877) 275-3342 (toll-free)
www.fdic.gov
Credit cards issued by federal savings and loan associations and federal savings banks
Office of Thrift Supervision
Consumer Programs
1700 G Street, NW, 6th Floor
Washington, DC 20552
1 (800) 842-6929 (toll-free)
www.ots.treas.gov
Credit cards associated with federal credit unions
National Credit Union Administration
Office of Public and Congressional Affairs
1775 Duke Street
Alexandria, VA 22314-3428
1 (800) 755-1030 (toll free)
(703) 518-6409 (Fax)
www.ncua.gov
Credit cards issued by finance companies or stores, and matters related to auto dealers, mortgage companies, and credit bureaus
Federal Trade Commission
Consumer Response Center - 240
600 Pennsylvania Avenue, NW
Washington, DC 20580
1 (877)-FTC-HELP (1-877-382-4357) (toll-free)
www.ftc.gov
Checklist for comparing credit cards
Think about how you will use your credit card. Do you expect to
Pay your montly bill in full?
Carry over a balance from month to month?
Get cash advances?
Once you have decided how you will use your credit card, you can use this checklist to compare cards. Information about most of the features is given in the disclosure box that must appear in all printed credit card solicitations and applications.
Feature |
Card A |
Card B |
Card C |
What are the APRs?
For purchases? |
___________ |
___________ |
___________ |
For cash advances? |
___________ |
___________ |
___________ |
For balance transfers? |
___________ |
___________ |
___________ |
If you pay late? |
___________ |
___________ |
___________ |
What type of interest does the card have?
Fixed or variable? Tiered? |
___________ |
___________ |
___________ |
How long is the grace period?
If you carry over a balance? |
___________ |
___________ |
___________ |
If you pay off the balance each month? |
___________ |
___________ |
___________ |
For cash advances? |
___________ |
___________ |
___________ |
How is the finance charge calculated?
One cycle or two? |
___________ |
___________ |
___________ |
Including or excluding new purchases? |
___________ |
___________ |
___________ |
Average or adjusted? |
___________ |
___________ |
___________ |
Minimum finance charge? |
___________ |
___________ |
___________ |
What are the fees?
Annual |
___________ |
___________ |
___________ |
Late-payment |
___________ |
___________ |
___________ |
Over-the-credit-limit |
___________ |
___________ |
___________ |
Set-up |
___________ |
___________ |
___________ |
What are the cash advance features?
Transaction fees |
___________ |
___________ |
___________ |
Limits |
___________ |
___________ |
___________ |
How much is the credit limit? |
___________ |
___________ |
___________ |
What kind of card is it?
Secured? Regular? Premium? |
___________ |
___________ |
___________ |
Does the card offer other features?
Rebates |
___________ |
___________ |
___________ |
Frequent flier miles |
___________ |
___________ |
___________ |
Insurance |
___________ |
___________ |
___________ |
Other |
___________ |
___________ |
___________ |
Survey of Credit Card Plans
Every six months the Federal Reserve System surveys the terms of credit card plans offered by financial institutions and publishes a report of the findings. The report includes information from the largest credit card issuers in the country as well as other financial institutions that wish to participate in the survey. The credit terms shown in the accompanying list are as of July 31, 2008, and are subject to change. You should contact issuers for current rates and to learn about other credit card plans.
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